Call to make an appointment
Hellesdon 01603 484 181
Eaton 01603 501 260
Call us today, your friendly local opticians. We guarantee a warm welcome & personal service when you have your eye exam.
Choose from a wide selection of eyewear, including glasses, sunglasses & contact lenses.
Opening Hours
Both Hellesdon and Eaton are open:

Monday to Friday: 9.00am to 5.00pm
Saturday: 9.00am to 12.00 noon

Eye Wear
From super Designer glasses to smart frames, we have a wide range of spectacles & sun glasses for you.
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Sight & Eye Tests
Eye tests are essential for good health & regular eye examinations make for better & clearer vision.
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Contact Lenses
Contacts give you freedom from wearing glasses, are ideal for sports & you don't have to worry about losing your glasses!
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Helping people who experience visual stress & problems when processing written information. Call us for more info.
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Meet the Team

Melanie Chilvers (Director) 

Mel had been working in the practice since qualifying in 1977 as a Dispensing Optician. Initially with her father, Ken Costa, then as a partner on his retirement. In 2001 she did a further degree in Business Administration at Brunel University so she would be better equipped for running a modern day business. Mel’s special interest in the practice was the treatment of Dyslexia and Mears Irlen Syndrome with the use of coloured acetate sheets or coloured spectacle lenses. She had been running clinics to help with the treatment of these and associated problems such as migraine, which are now continuing with Linda Wright. After 43years Mel decided to retire from practice in December 2019 leaving the business in the safe hands of the rest of the team. 

Gary Scarlett (Director)

Gary joined the practice in 1996 as an Optometrist. He has Tim for company now so is no longer the only male at CC&M, which means the rest of us have two fellas to turn to, to fix all things non-girly things like computers and technology. He has experience in the Low Vision Clinic at the Norfolk & Norwich Hospital and is very keen to keep up to date on current treatments and technologies.

Outside work Gary enjoys keeping fit, especially running. He is also an avid supporter of Leicester City FC. He is married and has two daughters who are rising stars in the world of Gymnastics and Athletics. 

Tim Pothecary (Director)

Tim PothecaryTim joined us as a full time optometrist in April 2013. He started his optical career as a Dispensing Optician but after several years decided he wanted the challenges and rewards of the test room and qualified as an Optometrist. Consequently he knows both aspects of optometry. Tim is married to an optometrist and they have three children and various animals.

In his spare time Tim does Kuk Sool Won, which is apparently a mixture of several Martial Arts. So we try to stay on his good side! 

Chris Galer (Receptionist)

Chris has been with CC&M since December 1988, originally at the city centre practice and then at Cromer Road. Chris is the fount of all knowledge, especially when talking contact lenses and has an amazing memory for peoples’ names.

Besides work Chris, formerly a qualified riding instructor, is researching her family tree. We are all waiting to see if she has blue blood, although we did hear mention of a foreign dissident at some point in history!

Sue Ransom (Receptionist)

Sue works at the Eaton practice and has been there since 1990.Living in the area she knows a lot of the patients there. Sue is a very accomplished horsewoman, having ridden and competed for many years. In 2011 she bought a young horse which she is intending to train from scratch. That should be interesting and we are all hoping that Sue not Lily retains the upper hand/hoof.

Gilli Sparkes (Optical Assistant)

Gilli is an Optical Assistant of many years experience and a well know face (and voice) at the Eaton practice, since joining us in 1998. Gilli is married and likes playing league darts for her local team. Apparently glasses often determine the result……..not the optical kind ! Also Gilli likes to spend as much time as possible with her grand children.


Cath Moore (Dispensing Optician)

Cath Moore joined us in February 2012. As a Dispensing Optician she had locumed for different practices so brings with her lots of experience and ideas that we can tap into. When not at CC&M she and her husband have a young family, Noah and Jenny, who keep their mum very busy always ‘doing things’. Cath is also a prolific maker of jewellery.


Jenny Baldry. (Receptionist)

Jenny started with us in July 2015 having previously worked in a different branch of the NHS and has excellent communication skills.A self confessed chocaholic, Jenny is the skinniest sweet eater ever.

Her husband is a paramedic and they have two grown up daughters.